Shipping problems with oil? Why do our canisters sometimes arrive dented?

We do our best to deliver our high-quality products safely and undamaged. However, despite careful packaging and protective measures, dents in the canisters do occasionally occur. This isn't pleasant. In this blog post, we'd like to explain the causes.

The packaging problem

Our tinplate canisters are specially selected to preserve the quality of the oil and protect it from external influences. However, these high-quality canisters present a particular challenge when it comes to shipping. We have worked intensively on our shipping packaging and use robust boxes, cushioning materials, and special protective devices to protect the canisters during transport.
We chose DHL as our shipping provider because, in our experience, they are the most reliable across all regions. Our packaging methods have been standardized and optimized to ensure that the canisters arrive to our customers undamaged. Despite these measures, however, we occasionally receive complaints about dented canisters.

Damage caused by transport

Unfortunately, the problems occur during transport by DHL. We repeatedly hear from customers that the packages are not handled carefully. We have received reports of DHL drivers handling the packages carelessly, resulting in damage to the canisters. These problems are particularly frustrating because the outer packaging often remains undamaged, while the canisters inside are dented.

Investigation of the damage

To better understand the causes of the damage, we conducted a detailed investigation. It is striking that the outer packaging mostly remains intact, while the canisters are dented. This suggests that the damage may have been caused by impacts and strong vibrations during transport that cannot be adequately absorbed by our packaging materials.

Measures to prevent damage

To minimize damage, we have further improved our packaging methods. We now use additional cushioning materials and reinforce the protective devices around the canisters.

Communication with DHL

We have spoken to DHL about the issues and expressed our concerns on several occasions. However, there has been no satisfactory resolution to date. We will continue to work with DHL to find a lasting solution that satisfies both us and our customers.

Does the dent affect the contents?

While dents in the canister are an aesthetic nuisance, they do not affect the quality of the contents. This has been confirmed to us in writing by the canister manufacturer. The olive oil is not affected by dents and bumps in the canister. Therefore, a dent in the packaging does not represent a loss of quality for the contents.

Exchange of damaged goods

If a canister arrives damaged and causing oil to leak, we offer a hassle-free replacement. This is part of our commitment to customer satisfaction and quality. The replacement process is simple and quick to ensure our customers don't have to wait unnecessarily.

Conclusion

In summary, we recognize the challenges associated with shipping our canisters and are actively working to find solutions. Our customers can rest assured that we are always committed to providing the best quality and service.

FAQs

1. Why does OEL use tin canisters? Tin canisters are robust and protect the oil from external influences to preserve its quality.

2. What is OEL doing to prevent shipping issues? We have improved our packaging methods and are in constant contact with our shipping provider to ensure careful handling.

3. Can I get a refund if my canister arrives damaged? We offer a hassle-free replacement if there's an oil leak or the damage is significant.

4. How does OEL BERLIN package its products? Our products are packed in sturdy boxes with additional paper cushioning and special protective devices.

5. What are the most common causes of shipping problems? The most common causes are shocks, pressure, and strong vibrations during transport, which dent the canisters even though the outer packaging remains undamaged.